Returns & Exchange
Information about product returns, exchanges and support.
Returns
If an item arrives damaged, incorrect or materially different from the confirmed order, contact us as soon as possible with your order number and photographs.
Exchange
Exchange requests are reviewed based on product condition, availability and the circumstances of the order. Products should remain unused and in their original packaging where applicable.
Non-Returnable Situations
Used products, damaged items caused after delivery, or products altered by the customer may not qualify for return or exchange.
How to Request Help
- Keep your order number ready.
- Contact us through WhatsApp.
- Provide photographs or details when requested.
- Wait for confirmation before sending anything back.